Rude Mama Pineapple

Thank you for choosing Rude Mama Hot Sauce! We appreciate your support and are committed to providing you with a seamless and enjoyable shopping experience. Please review our shipping policy for local sales, which outlines the details of our shipping process and guidelines:

• Shipping Locations: We offer shipping services for hot sauce within a limited local area. Please note that this policy is specifically tailored to local sales, and we do not currently offer nationwide or international shipping.
• Order Processing Time: Once we receive your order, we will process it within 1-2 business days. Please allow additional time during weekends and holidays. We strive to fulfill orders as quickly as possible to ensure you receive your hot sauce promptly.
• Shipping Methods: We use reliable local courier services to deliver your hot sauce orders. The shipping method may vary based on your location and the courier's availability in your area.
• Shipping Costs: We offer competitive and affordable shipping rates for local orders. The exact shipping cost will be calculated during the checkout process based on the weight and size of your order. Any applicable taxes or fees will also be included. For order of 45$ or more (before tax), we offer free shipping.
• Delivery Time: The estimated delivery time for local orders is typically 2-5 business days from the date of shipment. However, please note that unforeseen circumstances such as weather conditions or courier delays may occasionally affect delivery times. We appreciate your patience and understanding in such situations.
• Tracking Information: Once your order has been shipped, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the progress of your shipment and estimate its arrival time. If you have any concerns about your order's status, please don't hesitate to contact our customer support team.
• Delivery Issues: In the unlikely event of any delivery issues or concerns, please notify us immediately. We will do our best to assist you and resolve the matter promptly. Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delivery problems.
• Pickup Option: In addition to shipping, we also offer a convenient pickup option for customers who prefer to collect their hot sauce orders in person. During the checkout process, you can select the pickup option and choose a suitable pickup location and time slot. We will notify you when your order is ready for pickup.
• Packaging: We take great care in packaging our hot sauce to ensure it arrives in excellent condition. We use protective materials and secure packaging to minimize the risk of damage during transit.
• Returns and Exchanges: Due to the nature of food products, we cannot accept returns or exchanges for hot sauce unless there was an error or defect with your order. If you encounter any issues, please contact our customer support team within 48 hours of receiving your order, and we will assist you accordingly.

Please note that this shipping policy applies specifically to local sales. If you have any further questions or require clarification regarding our shipping process, please feel free to reach out to our customer support team.

Thank you for choosing Rude Mama Hot Sauce! We strive to provide you with the highest quality products and an exceptional shopping experience. In the event that you encounter any issues with your purchase, please review our return and refund policy for local hot sauce sales:

Returns: We accept returns for hot sauce only under the following circumstances:

• The hot sauce received is damaged, defective, or expired.
• The wrong hot sauce item was shipped to you.

Reporting an Issue: If you need to return a hot sauce item, please contact our customer support team within 48 hours of receiving your order. Kindly provide the following information:

• Your order numbers.
• A clear description of the issue
• Supporting evidence such as photos, if applicable

Return Process: Once we receive your return request, our customer support team will guide you through the return process. This may involve returning the item to our designated address or arranging for a pickup, depending on the nature of the issue and our assessment.

Non-Returnable Items: For health and safety reasons, we cannot accept returns for hot sauce items that have been opened, used, or tampered with, unless they are damaged, defective, or expired.

Refunds: Refunds will be issued in the following cases:

• The returned hot sauce item is verified as damaged, defective, or expired.
• The wrong hot sauce item was shipped to you, and a replacement is not available or desired.

Refund Options: We offer the following refund options based on your preference and the circumstances of the return:

• Refund to the original payment method: If you paid for your order using a credit/debit card or an online payment platform, the refund will be processed back to the same method used for the purchase.
• Store credit: If you prefer, we can provide you with store credit equivalent to the refund amount. This store credit can be used towards future purchases.
• Return Shipping Costs: If the return is due to our error, such as sending the wrong item, we will cover the return shipping costs. However, if the return is due to reasons beyond our control, such as a change of mind or personal preference, the customer will be responsible for the return shipping costs.

Return Condition: To be eligible for a refund, the returned hot sauce item must be unused, unopened, and in its original packaging. Please ensure that the item is securely packaged to prevent any damage during return shipping.

Processing Time: Once we receive the returned hot sauce item and verify its condition, we will process the refund within 3-5 business days. The refund may take additional time to reflect in your account, depending on the payment method and the policies of your financial institution.

If you have any questions or require further assistance regarding our return and refund policy, please don't hesitate to contact our customer support team. We are here to help and ensure your satisfaction with our products and services.

Get ready to embark on a flavor adventure with Rude Mama, the hot sauce with personality that knows no boundaries. Whether you're a culinary daredevil or simply seeking to spice up your meals, Rude Mama is here to elevate your dining experience. Follow these usage instructions to unlock the full potential of this fiery condiment:

• Start with a dollop: Begin by adding a small amount of Rude Mama hot sauce to your dish. Remember, a little goes a long way, as this sauce packs a punch!
• Experiment with heat: If you're seeking a mild kick, savor the tantalizing flavor of Rude Mama with a conservative amount. For those who crave intense heat, feel free to pour on the fire and embrace the heat wave!
• Unleash your creativity: Rude Mama is a versatile sauce that pairs effortlessly with a multitude of dishes. Explore the depths of your culinary imagination and drizzle it over grilled meats, stir-fries, noodles, tacos, sandwiches, or even use it as a dipping sauce. The possibilities are endless!
• Customize to your taste: Rude Mama understands that everyone has unique preferences. To create your perfect flavor balance, consider adding a dash of lime juice, a sprinkle of fresh herbs, or a pinch of salt to enhance the overall taste.
• Share the love: Don't keep Rude Mama's delightful secret to yourself! Share this culinary gem with friends and family and watch as their taste buds dance with joy.

Remember, Rude Mama hot sauce is all about embracing the bold and adventurous side of your palate. So, go ahead, get creative, and let Rude Mama elevate every bite with its fierce flavors and Vietnamese flair. Enjoy the journey of taste exploration with Rude Mama by your side!